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Develop & Refine Supervisory Skills

Front Line Leadership is a flexible, 10-module program that provides supervisors with a toolkit of practical communication and employee development tools that reduce conflict, improve employee performance, and enhance team effectiveness. Leaders learn to deliver clear direction, coach employees, and provide effective feedback. The ultimate goal of the training is to enable leaders to create work environments that foster employee engagement, improve performance, and increase employee satisfaction.

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Ten modules can be offered in any combination. Each module targets a specific set of leadership skills, which when combined, addresses many of the competencies all frontline leaders need.

Target Audience

All new and aspiring supervisors: current supervisors, leads, foremen, and other first-line supervisors responsible for managing workers.


Sustaining Learning – putting the skills to work

Recommended Group Size: 8-20 Participants.

One of the key features of the FLL process is a set of ten structured activities that help participants apply what they’ve learned in training back on the job. The activities are integrated into the training as “between session” assignments. These assignments are designed to reinforce learning and drive knowledge down to the entire team.


Front Line Modules

Role of the Leader

Get in touch with the qualities, skills and traits required of a highly effective leader.

Learners get in touch with the qualities, skills, and traits required of highly effective leaders. They complete a self-assessment to identify their current leader skill level and experience the impact that poor leadership has on the effectiveness of the team.

Managing Different Personalities

Understand personality and communication differences through a new model and develop an appropriate language.

This session introduces a model and language for understanding personality and communication differences while providing clear and practical tools for adapting communication to be more effective in the workplace. Based on the Everything DiSC® profile, participants will gain valuable insight into their own style while developing strategies for working with styles different than their own.

Motivating & Engaging Employees

A close look at the psychology surrounding motivation to ensure peak performance from employees.

Learners analyze the current level of engagement in their organization and identify potential causes of disengagement. Leaders will use this information to brainstorm interventions to help improve the engagement and satisfaction of their teams.

Teamwork & Collaboration

Engage in team activities that require effective communication, collaboration and problem-solving skills.

This interactive session allows participants to experience teamwork through various activities requiring effective communication, dialogue, and problem-solving skills. Leaders will assess their team’s current strengths and weaknesses and then learn a model for improving performance based on six key elements for developing effective teams.

Communication Effectiveness

Learn the core skills of attentive listening, providing quality feedback, and giving praise and recognition.

Leaders learn the core skills of listening, providing feedback, and giving praise and recognition. They will learn how adapting their communication approach can result in greater cooperation, reduced conflict, and more productive work environments.

Managing Performance I

Understand what causes poor performance and how to manage using clear instructions.

Individual contributors need a specific understanding of what is expected by the leader, not only in how they perform certain tasks but also in how they are to behave and act within their role on the team. This session provides activities and tools for clearly communicating what is expected on the job, as well as ways to provide ongoing feedback and monitoring of performance.

Managing Performance II

Develop a blueprint to manage employee development through efficient time management.

One of the challenges many leaders face is identifying who to give their time to. It’s not always possible to give every person on the team the same amount of attention. Having a clear blueprint for managing employee developmental needs helps leaders better utilize their time and energy.

Coaching for Commitment

Learn effective techniques and behaviours needed to conduct coaching conversations.

This session provides a framework for how to conduct a coaching conversation with someone whose performance is below standards. Leaders will explore the behaviours needed for effective coaching, view examples of effective and ineffective coaching techniques, and use a structured process for planning for a coaching conversation.

Managing Conflict

Manage conflict and improve workplace morale with effective strategies and techniques.

Conflict is a normal part of the workplace. When it is handled appropriately, conflict can result in better solutions and effective problem-solving. When conflict is destructive, it has the potential to negatively impact team cohesion, group morale, and engagement levels within the organization. This session provides clear strategies and techniques for effectively managing conflict on the team.

Managing Change

Understand staff reactions to change and how to align them to support your organization.

It is important for new leaders to understand the emotional reaction employees have to change and how to best manage those reactions while supporting the direction of the organization. This session provides an overview of the impact of change within an organization and tools for best planning for and conducting a change conversation with the team.

Success Stories

"The Frontline Leadership Training provided me with new techniques to create a positive work environment for my staff. It gave me an opportunity to examine my own strengths and weaknesses and how to manage change. This training made me realize that the same communication approach will not work for all employees and in a work environment that is constantly changing, having the skills and knowledge to effectively manage change is probably one of our greatest assets."
- Shawna Strickland, Economic Development Officer

"The Town hired AVAIL HR to provide Front Line Leadership Training to some of our Supervisory Staff. The feedback from our staff has been overwhelmingly positive and without a doubt, it was a valuable investment. The staff are applying the skills they were taught and we are seeing growth and development. Edwina is a very supportive and truly resourceful Consultant who delivers a professional program that I wholeheartedly endorse. If you’re looking for a quality HR Consultant, I strongly recommend Edwina to anyone who needs a trainer with a positive attitude and wonderful teaching style."
- Leon MacIsaac, Town of Channel-Port aux Basques

"Absolutely loved the Frontline Leadership Training. Wish I had the opportunity to do this years ago. So much useful and pertinent information that I find myself using every day. The knowledge I gained is helping me create a work environment that will bring out the best in all our staff. Our facilitator Edwina knew just how to get our group involved and encouraged us to share our thoughts. This course should be required learning for all Managers of people!"
- Wanda Merrigan, Municipal Recreation Manager