“The best way to find out if you can trust somebody is to trust them.” – Ernest Hemingway
I’ve always been guided by Ernest Hemingway’s insightful words, especially in my leadership roles. When onboarding new team members, I make a simple promise: trust is freely given from day one, and it remains unshaken unless actions challenge that trust.
In the dynamic professional landscape of 2024, trust takes center stage. A recent study by Development Dimensions International© highlights the pivotal role of trust as leaders navigate a world of challenges and uncertainties.
T – Transparency in AI Uncertainties:
The rise of Generative Artificial Intelligence (GenAI) offers economic possibilities but also triggers fears among employees. Trust in leadership is crucial as concerns about ethical AI use and potential job displacement arise. Leaders must transparently address these worries, cultivating trust, especially among senior leaders.
R – Reconnecting in Hybrid Work Models:
CEOs worry about employee engagement and retention, emphasizing the need to bridge gaps in the return to in-person work. Trust diminishes when employees sense a lack of trust in their ability to be productive remotely. Clear strategies, consistent communication, and understanding frontline workers’ needs are key to building and maintaining trust in hybrid work models.
U – Upholding DEI Commitments:
Diversity, Equity, and Inclusion (DEI) efforts often falter due to a lack of follow-through. In 2024, forward-thinking companies prioritize integrating DEI into leadership training, aligning it with broader cultural initiatives. Leaders endorsing DEI efforts must lead by example, making diversity an integral part of the organizational DNA and rebuilding trust among employees.
S – Safeguarding Leadership:
Leaders must delicately address these issues, avoiding imposition of personal views and fostering empathy and healthy boundaries for discussions. Trust flourishes when leaders create an environment promoting respect, curiosity, and open dialogue.
T – The Trust-Building Imperative in 2024:
As workplace tensions rise, the overarching theme for leaders in 2024 is clear—building trust. Leaders need to focus on:
Psychological Safety: Creating an environment where expressing concerns is safe, especially regarding DEI and political unrest.
Innovation through Involvement: Inviting team members to be part of solutions fosters innovation and strengthens trust.
Inclusion as a Habit: Embedding inclusion into daily operations, making it a natural part of how leaders lead.
Transparent Decision-Making: Sharing thoughts, feelings, and rationale behind decisions, aiding understanding and garnering support.
In the words of business executive Seth Godin, “Earn trust, earn trust, earn trust. Then you can worry about the rest.”